Refund policy
Right of revocation
If you are a consumer, you have a statutory right of withdrawal, so that you can revoke your contractual declaration in accordance with the following instructions.:
Cancellation policy if the ordered goods are capable of being shipped by parcel and are delivered or received in one delivery
Revocation policy
Right of revocation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must send us (Blackriver Gin GmbH, Eisenbahnstra�e 3, 66424 Homburg, Germany, e-mail: info@blackriver-gin.de, Tel.: +496841978489825) by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you cancel this contract, we will reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you, in no case will you be charged for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier..
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct cost of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods..
Note
The goods should be returned in the original packaging with all accessories and packaging components if possible. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination to the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences exist independently of the observance of this notice, it only serves to facilitate the processing of the return.
Cancellation policy, for goods delivered or received as a package in several partial shipments or pieces
Revocation policy
Right of revocation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last part shipment or the last piece.
To exercise your right of withdrawal, you must send us (Blackriver Gin GmbH, Eisenbahnstra�e 3, 66424 Homburg, Germany, e-mail: info@blackriver-gin.de, Tel.: +496841978489825) by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you cancel this contract, we will reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you, in no case will you be charged for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier..
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct cost of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods..
Note
> The goods should be returned in the original packaging with all accessories and packaging components if possible. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination to the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences exist independently of the observance of this notice, it only serves to facilitate the processing of the return.
Sample revocation form
You can download the sample cancellation form as a PDF file from our website..
Sample revocation form as PDF
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